Reply - PALAEONTOLOGICAL ASSOCIATION PUBLICATIONS

[Barham Emma <EBarham@xxxxxxxxxxxxxxxxxxxxxxxxx>]

>
>We learned today of the difficulties experienced by Juan Carlos
Gutierrez-Marco when ordering Palaeontological Association publications
through Blackwell Publishers and our distributors Marston Book Services,
and we would like to reply to his message of 18th December to the list:

>On behalf of Blackwell Publishers and Marston Book Services, we would like to
>apologize to Juan Carlos Gutierrez-Marco for the inconvenience caused by this
>situation.  These difficulties resulted from an old order form which was
>printed before organizational changes affecting our customer services team
>took place.  Whatever, the reason we recognize that this must be very
>frustrating for customers and is not the sort of service on which we pride
>ourselves.
>
>We would like to stress that this situation is highly irregular and is in no
>way representative of our normal level of competence and professionalism.  To
>compensate, we have satisfied Juan Carlos Gutierrez-Marco's order, on behalf
>of his institution, free of charge at our own expense.  
>
>We would like to clarify that all orders and enquiries regarding the
>Palaeontological Association Publications should be sent directly to Emma
>Barham, Marketing Manager, Blackwell Publishers, 108 Cowley Road, Oxford, OX4
>1HP. Tel: +44 (0)1865 791100, Fax +44 (0)1865 791347, e-mail:
>ebarham@blackwellpublishers.co.uk.  Emma will ensure that they are sent for
>processing immediately.  
>
>Finally, we are sorry for any embarrassment this matter has caused the
>Palaeontological Association.
>
>Sincerely,
>
>Rene Olivieri
>Managing Director, Blackwell Publishers